Login problem with Rokoko add-on

Question

The ROKOKO free plug-in is installed, but there is a problem when logging in to the account and password.

Load Handler:
Warning - Text missing for: tips_info
Warning - Text missing for: disable_outline
Warning - Text missing for: set_background
Warning - Text missing for: tips_info
Warning - Text missing for: disable_outline
Warning - Text missing for: set_background

LIB EXISTS? True C:UsersWin10AppDataRoamingBlender FoundationBlender2.83scriptsaddonsrokoko-studio-live-blender-betaresourceslibsrokoko-id.dll
Traceback (most recent call last):
  File "C:UsersWin10AppDataRoamingBlender FoundationBlender2.83scriptsaddonsrokoko-studio-live-blender-betaoperatorslogin.py", line 17, in execute
    if login.login(context.scene.rsl_login_email, password):
  File "C:UsersWin10AppDataRoamingBlender FoundationBlender2.83scriptsaddonsrokoko-studio-live-blender-betacorelogin.py", line 94, in login
    load()
  File "C:UsersWin10AppDataRoamingBlender FoundationBlender2.83scriptsaddonsrokoko-studio-live-blender-betacorelogin.py", line 39, in load
    lib = ctypes.CDLL(lib_file)
  File "C:Program FilesBlender FoundationBlender 2.832.83pythonlibctypes__init__.py", line 364, in __init__
    self._handle = _dlopen(self._name, mode)
OSError: [WinError 126] 鎵句笉鍒版寚瀹氱殑妯″潡銆

location: <unknown location>:-1



location: <unknown location>:-1
閿欒: Traceback (most recent call last):
  File "C:UsersWin10AppDataRoamingBlender FoundationBlender2.83scriptsaddonsrokoko-studio-live-blender-betaoperatorslogin.py", line 17, in execute
    if login.login(context.scene.rsl_login_email, password):
  File "C:UsersWin10AppDataRoamingBlender FoundationBlender2.83scriptsaddonsrokoko-studio-live-blender-betacorelogin.py", line 94, in login
    load()
  File "C:UsersWin10AppDataRoamingBlender FoundationBlender2.83scriptsaddonsrokoko-studio-live-blender-betacorelogin.py", line 39, in load
    lib = ctypes.CDLL(lib_file)
  File "C:Program FilesBlender FoundationBlender 2.832.83pythonlibctypes__init__.py", line 364, in __init__
    self._handle = _dlopen(self._name, mode)
OSError: [WinError 126] 鎵句笉鍒版寚瀹氱殑妯″潡銆?
location: <unknown location>:-1

add on error

eliot · Answer

I had the same problem and i resolved it by simply uninstalling the Microsoft Store version and installing the MSI from the Blender website.

William Ward · Answer

Another issue I found is that you can not use any CAPS in your email. I generally capitalize my name in my email and it wouldn't take it.
When you use your email as a login, it should have automatically lower cased the email to check it but it doesn't.

Twan · Answer

I had the same problem. Downloading VisualStudioC++ 2013 fixed the problem. Posting this here to help people who may come across the same problem.

Login problem with Rokoko add-on

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