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"This site can't be reached" error message when trying to

CiviCRM Asked by T. W. on November 22, 2021

I got the above error message when trying to print mailing labels. I have here a screen cap of the entire message and I’d appreciate it if you could please help me resolve this issue.

Thanks

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One Answer

This error is unfortunately not enough information to go on. I would suggest checking your CiviCRM log and perhaps your web server's error log as well.

If I had to hazard a guess though - it's possible that some element of your Joomla theme is adding text (perhaps a header or footer) to every page - and this is causing the PDF to be incorrectly formatted. If that's the case, you should see this same error when you print any PDF.

Answered by Jon G - Megaphone Tech on November 22, 2021

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