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Why does the sender not receive a bulk emailing they originate?

CiviCRM Asked by bobl on January 11, 2021

To test out CiviMail, I sent a message to the "administrators" mailing group, which has three members, including me. Only two emails were sent out, however. Even though I’m in the group,
the mailing report only reports the two mailings to the other administrators and I did not received the message.

I do not have the "do not email" or any similar box checked in my profile.

Shouldn’t bulk mailings go out to all group members, including the mailing originator?

Follow up:

This may be related: Here’s an experiment.

I select my own contact and start a CiviMail mailing just to me:

enter image description here

(For privacy, I’ve omitted information here, but the email address is correct.)
enter image description here

I select "Email – schedule/send via CiviMail" from the pulldown.

enter image description here

But as you can see, CiviMail creates a "hidden smart group" that contains "No Recipients". There’s nothing in my contact DB entry to prevent receipt of email.

What am I missing?

2 Answers

I haven't found the cause, but I've found a fix that seems to work.

If I call up Edit on a contact and then Save it, even without making any changes, I am able to send that contact bulk email. I cannot be sure, but I suspect that the defective contact records were ones that were imported via CSV from another platform with an older CiviCRM release.

Yes, this seems mysterious and it doesn't exactly increase my confidence in CiviCRM. On the other hand, I'm a release or two behind on WordPress and CiviCRM, so maybe it's already been fixed.

So all I have to do now is Edit/Save all 1024 (coincidentally, I think, 2**10) contacts in my database. Perhaps I'll make this a group project for my organization! B-)

Answered by bobl on January 11, 2021

My guess with this would be that your email is being caught by your spam rules. We normally see this issue with clients using a email gateway such as sparkpost and the email fails to be delivered to their own domain as the spam filter, or firewall, will stop emails with their domain which are not originating from their expected email gateway. My first point of call would be your networks admin to determine if this is the case, they should see the emails in the spam filters if it is and they would need to whitelist your email sending gateway (SMTP service) that CiviCRM is using.

Answered by Parvez Saleh on January 11, 2021

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