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File show placeholder image, even existing

Magento Asked on December 30, 2021

I imported files, but the cached image is the placeholder iamge.

How can I debug this?

One Answer

The media/catalog/product/cache/18076855f65e9b9019a33b25468c9e1d/filename.png URLs are fetched by the pub/get.php

You can start debugging from there.

Interesting point is MagentoMediaStorageAppMedia::launch

See if there is an exception thrown

    } catch (Exception $e) {
        $this->setPlaceholderImage();
    }

This might give you more information. Unfortunately this exception is not logged by Magento.

Other debugging entry points

MagentoMediaStorageServiceImageResize::makeImage

Answered by Alex on December 30, 2021

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