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Salesforce Integration User

Salesforce Asked by sheo agarwal on November 20, 2021

Is it possible or ok to use only one integration user to connect multiple external applications to salesforce? What would happen if i am using only one salesforce integration user for multiple external applications and all external application request some data/query from salesforce at same time?

One Answer

Using a single integration user is certainly possible however you need to keep a couple of things in mind

  • Data visibility
  • Permissions
  • tracking

Data visibility: every application can also see the data of the other applications as it all comes from the same user.

Permissions: Applications will most likely have broader permissions than they need as the permissions will be based on the need of all applications and not just 1 application.

Tracking: It will be harder, maybe even impossible to see the origin of a change if multiple applications can create and update accounts for example.

For these reasons it is best practice to use multiple users for external applications. On your other question: You can multiple API requests at the same time with a single user. just be aware that you are still bound to the concurrent API request limit on requests over 20 seconds just like when you work with multiple users.

Answered by Gilhil on November 20, 2021

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