Update contact activity in Journey builder
Salesforce Asked by Mary jON on February 10, 2021
I would like to trace the path of the customer in a Journey Builder, with the Update contact activity.
But if the customer is in more than one campaign, Will it update contact activity overwrite the record?
How can I know if a customer is on several journeys?
One Answer
Yes, it will overwrite it.
To be able to manage subscribers in journeys directly from Sales Cloud and to have a view of all journeys they are currently in, I would recommend the following app from Salesforce Labs, which you can download for free from AppExchange: Marketing Cloud Journeys for Salesforce.
Marketing Cloud Journeys for Salesforce is a Lightning Component which can be added to the Contact, Lead, Case or Account page and it will display the list of Salesforce Marketing Cloud Journeys that the subscriber is currently in, along with a stop button to allow instant removal of the said subscriber from the Journey.
Answered by zuzannamj on February 10, 2021
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