How to correctly deploy Adobe Reader 9.1

Question

I have recently tried to deploy Adobe Reader 9.1 onto our network here. (SBS 2003 server and XP Workstations)

I followed the instructions for the extraction of the installer and .msi and then creating a .mst transform file to set custom options. (Suppress EULA, dont create desktop icon etc)

I then added the package to my deployment GPO applied the relevant .mst file and preceded to deploy accross the network. The software package is computer assigned to be installed prior to logon, to avoid user permissions issues.

The package deploys correctly to computers and will run perfectly fine if you run from a shortcut, however when trying to view a pdf from within a web browser it fails with the following message.

"The adobe acrobat/reader that is running can not be used to view PDF files in a web browser.  Adobe Acrobat/Reader version 8 or 9 is required. Please exit and try again"

I have found many pages on google refering to this problem, but none appear to be in relation the problems I have found.

http :// kb2.adobe.com/cps/405/kb405461.html

These fixes recommend correcting a registry entry (which i should mention is missing after the deployed installation. However this does not work.

Switching off display in a browser - Seems to defeat the object of fixing the problem

Removing old versions - There arent any.

Trying with a different user - This affects all users of all privalige levels on all computers.

On my workstation I uninstalled Acrobat Reader 9.1 then reinstalled manually using the same installation source files and it works fine.

has anyone sucsessfully deployed AR9.1 on their domain and if so how?

For the time being I have downloaded the older 8.1.3 release and deployed this in the same way which works fine, but would like to be using the up to date version.

Thanks

Shawn Anderson · Answer

We've seen this issue on systems that had the pro version of Acrobat (not free Reader) installed as well.

9.4 is out now and it may have fixed this issue. Here is an easy and free way to deploy Adobe Reader. Here is another (older) blog post which contains a video tutorial for installing Adobe Reader.

Icy · Answer

You may be missing a registry file [HKEY_LOCAL_MACHINESOFTWAREClassesSOFTWAREAdobeAcrobatExe] 
@=""C:Program FilesAdobeReader 9.0ReaderAcroRd32.exe"".  Adding this in fixed the problem for me.  Now I just need to work out how to distribute it in the MSI/MST.

See http://www.appdeploy.com/messageboards/printable.asp?m=38727 for more.

Jeff Miles · Answer

This is occuring because apparently support for "in-browser" PDF viewing was removed from this version. I ran into the same problem, and you need to disable an option:

Open Adobe Reader
Click Edit > Preferences
Choose the "Internet" category
Uncheck "Display PDF in browser"

Now when you try to open a PDF link, it will open Adobe Reader, instead of opening the PDF within the broswer.

You will want to edit your MST file to disable this option as well.

SpaceManSpiff · Answer

I've never encountered that issue but I have deployed Acrobat Read 9.1 by GPO exactly how you describe and worked great.

I am using Windows XP PRO SP3 & IE 7 on all workstations.  Not sure if you're browser has something to do with it, I didn't see the version you used.

As a thought, try it without the transform see if works (just use the MSI).
Then if it does work, create basicly a blank transform
And then add one option to the transform at a time until it breaks.

How to correctly deploy Adobe Reader 9.1

4 Answers

Add your own answers!

Ask a Question