'Open with Explorer' disabled for specific user

Question

I have a domain user which has disable the button 'Open with Explorer' in a Library. So far, I tried:

Windows 10 with IE11 32 bits (runned from C:Program Files (x86)Internet Exploreriexplore.exe)
The user has Full Control in the Library and also in the Site
The site is included to the 'Trusted sites' on IE.
Other user in the same PC can 'Open with Explorer' the Library
The problematic user has the same problem in others workstations.
I tried the user as local administrator.
The user can connect to the Library as a 'Mapped drive' on Windows Explorer.
Copied the user in the AD, creating a new user which belong to the same groups as the former user, and this new 'clone' can 'Open with Explorer' the library, but the original user yet has problem
Webclient service is running

note: it's a Sharepoint 2013 Foundation with Windows 2008 R2, clients are Windows 10 with IE11. Ohers user in the AD, even in the same OU, have enable the button.

Some clue, please?

Tiago Duarte · Answer

this is not so much a solution but more of a workaround that you can potentially use to further troubleshoot the issue

fire up IE and open e.g. http://contoso
open dev console (right-click > inspect element)
in console, paste (after placing your own domain in the url)

CoreInvoke('NavigateHttpFolder', 'http://contoso', '_blank');

this should be similar to clicking the file explorer button. perhaps if it fails, it can provide you additional information, either in the console, or in a dialog box

usually when I see a greyed out explorer button, I think it's one of these, but from your tests, it's looking like some AD profile issue

wrong browser (chrome, edge)
desktop experience not installed (server) and/or webclient service

'Open with Explorer' disabled for specific user

One Answer

Add your own answers!

Ask a Question