SharePoint 2013 - User cannot edit documents on their computer, log on to mine and they can (they have correct permissions)?

SharePoint Asked by Inderpal on December 14, 2021

I have a user who is trying to access MS Office 2013 files in SharePoint, this user has all the permissions necessary to edit the documents but when they open the files it says read only and when they try to save the document it asks them to save it to their computer.

When they log on using my computer they are able to go on SharePoint and access, edit and save these documents.

When I log onto their computer I get the same issue they have where I cannot edit and save documents off SharePoint.

I Reinstalled Microsoft office and Internet explorer 11 on their computer but this has not resolved the issue.

I am not sure what else to do.
Any help will be greatly appreciated.

One Answer

Are you sure that the library in which these files are stored, the permission is not broken?

It may seem that the user has full rights on the site, but the permission might have been broken at the library level, giving the users only READ-ONLY access

Answered by dsouzajoel22 on December 14, 2021

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