'Profile Card Value' is empty

Sitecore Asked by NutsAndBolts on January 5, 2022

In my Sitecore installation, under ‘/sitecore/system/Marketing Control Panel/Profiles/’ i created a profile ‘Movies’ and profile keys under it corresponding to Action, Comedy and Horror.

Subsequently, i created Profile card and Personas.

The problem i am facing is, the field corresponding to ‘Profile Card Value’ is empty, as can be seen in the snapshot.

enter image description here

Even if I enable raw values, there is nothing there. Same can be seen in this image.

enter image description here
Sitecore version: Sitecore.NET 8.2 (rev. 170407).

I have tested the MongoDB connection and is working fine.

There are warnings in the log files log.txt: Could not find type in ReflectionUtil.CreateObject: Sitecore.Shell.Applications.Analytics.Personalization.ProfileCardValue

There are no entries in FXM.log

My issue is same as mentioned here

2 Answers

I resolved this by accessing the core database and changing the Assembly Field on item /sitecore/system/Field types/Analytics/Profile Card Value from:




My theory is This must not have applied through our upgrade process from

Answered by Luke Jasprizza on January 5, 2022

Have you set a minimum and maximum value for the Profile Keys? The value for the Profile Cards is determined by the min and max values of the keys. Profile key showing fields

Answered by Jo Troxell on January 5, 2022

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