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Quickbooks Web Connector GetDataAccessKey Failed

Stack Overflow Asked on January 17, 2021

I have been using Web Connector for 15 years. For some reason, this week it is working intermittently. Every hour or so, certificate popup keeps popping up.

I select connect even if qb is closed and select admin as user and then ok and soon as web connector runs again the certificate window pops up again.

It can continue on the same way for several minutes to a couple of hours and then, suddenly, starts working again only to stop a few minutes later.

I have tried removing Web Connector and adding back Web Connector but did not works. Here is the error I’m seeing in event viewer that I think is the issue.

Anyone have any ideas on how I might fix this?

(Our Web Connector is version 2.3.0.36)

Web Connector error:

The program QBWebConnector.exe version 2.3.0.36 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
Process ID: b68
Start Time: 01d6c9817f385023
Termination Time: 4294967295
Application Path: C:Program Files (x86)Common FilesIntuitQuickBooksQBWebConnectorQBWebConnector.exe
Report Id: 280a9da9-f387-405e-b73f-1ef9366fec75
Faulting package full name:
Faulting package-relative application ID:
Hang type: Top level window is idle


qb error:
An unexpected error has occured in "Intuit QuickBooks Enterprise Solutions: Manufacturing and Wholesale 20.0":
GetDataAccessKey Failed: CryptUnprotectData Failed

I believe this is when it started, there are 100 qb errors:

An unexpected error has occured in "Intuit QuickBooks Enterprise Solutions: Manufacturing and Wholesale 20.0":
OBJ_LOCK_ERROR: Row not found (100, 0) in SADBSession::MapConnectionUid(4).

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