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iExplorer unable to start the iPhone listener process error

Super User Asked by Vlada on August 21, 2020

When I install iExplorer 3.0.1.9 (and run as admin) on Windows 7 I get this error message:

Unable to start the iPhone listener process. This error may occur because iTunes is not installed.

Error Code: Unable to load DLL ‘iTunesMobileDevice.dll’: The specified pricedure could not be found. (Exception from HRESULT: 0x8007007F)

I have an iPhone 5.1.1. How can I resolve this?

One Answer

With iExplorer version 4.3.4.0 (downloaded on 2020-02-25), I had the same issue.

I had installed iTunes from the Windows store. Uninstalling iTunes and reinstalling it directly from Apple (via https://www.apple.com/itunes/download/win64) solved the problem for me. (That suggestion came from https://helpdesk.macroplant.com/hc/en-us/articles/360018857234--iPhone-Listener-Process-error-is-appearing-and-I-don-t-see-my-iPhone-or-iPad- .)

Answered by Bill Denney on August 21, 2020

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