User Experience Asked by user137854 on October 31, 2021
Thoughts on having the same CTA appear twice in a short marketing email?
One is in the main image (the whole thing is essentially clickable) and the second is after some copy on the bottom.
They both are the same buttons that click off to the same page. Marketing thinks we need more, my intuition makes me think less is more.
There are 2 Possibilities.
Possibility 1:
If your main image explains everything about your email content with graphics and a short title. Then you can use CTA in Image and make a clickable image, which redirects to particular any destination or to your goal. Then it is fine to CTA in Image.
Possibility 2:
If your email content is very long and the user not able to see the second CTA on a single screen view, then it's fine to put 2 CTA in the Email.
Answered by Awesome Designer on October 31, 2021
Two buttons are basically more agresive way to "Call people to action" therefore it could result in having more clicks. Nevertheless user purchase or conversion depends also on motivation and other factors and it is question does having 2 instead of 1 button will help you here.
Answered by xul on October 31, 2021
Does the image look like it is clickable/tappable?
Are both CTA buttons visible at the same time?
Without too much context:
I think it's fine to have both visible, specially if the user scrolls, that way they'll have a way to navigate to you target URL
Answered by sog on October 31, 2021
To my knowledge, if two CTAs remain visually identical and perform the same action then there is nothing wrong. This may increase the chance of clicking but should be done cautiously.
P.S. Try to limit 1 CTA per view.
Use case: I have seen Netflix doing this. But it has been removed now.
Answered by PrakashGD on October 31, 2021
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